Terms and Conditions
Effective Date: December 20, 2024 | Last Updated: December 20, 2024
Merchant Information
Legal Entity: FILLS AI CONSULTANCY
Website: https://www.fills.ai
Email: nithin@fills.ai
Address: Narsapur, Medak, Telangana - 502306, India
1. Introduction
Welcome to FILLS AI CONSULTANCY. These Terms and Conditions ("Terms", "Terms of Service", "Agreement") govern your use of our website located at https://www.fills.ai (together or individually "Service", "Platform") operated by FILLS AI CONSULTANCY.
This document is an electronic record in terms of the Information Technology Act, 2000 and the rules thereunder as applicable, including the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
This document is published in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021 that require publishing the rules and regulations, privacy policy, and terms of use for access or usage of the Platform.
BY ACCESSING OR USING OUR SERVICE, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DISAGREE WITH ANY PART OF THE TERMS, YOU MAY NOT ACCESS THE SERVICE.
2. Definitions
- "Company" (referred to as either "the Company", "We", "Us" or "Our") refers to FILLS AI CONSULTANCY, located at Narsapur, Medak, Telangana - 502306, India.
- "Platform" refers to the website accessible at https://www.fills.ai and any related mobile applications or services.
- "User" (referred to as "You", "Your", "Customer", or "Client") refers to any individual or entity accessing or using our Platform and Services.
- "Services" refers to AI consulting, development, integration services, digital products, and any other offerings available through our Platform.
- "Payment Gateway" refers to PhonePe Payment Gateway and any other authorized payment processors used to facilitate transactions on our Platform.
Business Type: 100% Digital Services
FILLS AI CONSULTANCY is a digital services company. We provide software consulting and development services delivered remotely—no physical products are sold or shipped.
3. Services Offered
FILLS AI CONSULTANCY provides the following digital services:
Software Consulting
Strategic technology advisory and software architecture consulting delivered remotely
SaaS Development
Cloud-based software-as-a-service product development and deployment
Healthcare AI Agents
AI-powered healthcare automation solutions deployed via APIs
Service Delivery: All services are delivered digitally via video conferencing, cloud platforms, code repositories, and online collaboration tools. No physical products, meetings, or deliveries are involved.
Detailed service descriptions, pricing, and deliverables are provided at the time of purchase or in the service agreement executed between the parties.
4. User Eligibility & Account Registration
4.1 Eligibility
You must be at least 18 years of age and capable of entering into a legally binding agreement to use our Services. By using our Platform, you represent and warrant that you meet these eligibility requirements.
4.2 Account Responsibilities
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to provide true, accurate, current, and complete information during registration.
4.3 Account Security
You must immediately notify us of any unauthorized use of your account or any other breach of security. We will not be liable for any loss or damage arising from your failure to comply with this section.
5. Payment Terms
Payment Gateway
All payments on our Platform are processed securely through PhonePe Payment Gateway and other authorized payment processors. By making a purchase, you agree to the terms and conditions of the respective payment gateway provider.
PhonePe is regulated by the Reserve Bank of India (RBI) and complies with all applicable payment and data protection regulations.
5.1 Pricing
All prices are displayed in Indian Rupees (INR) unless otherwise specified. Prices are subject to change without notice. Applicable taxes (including GST) will be added at checkout.
5.2 Payment Methods
We accept payments through:
- UPI (PhonePe, Google Pay, Paytm, etc.)
- Credit Cards (Visa, Mastercard, American Express, RuPay)
- Debit Cards
- Net Banking
- Wallets
- Bank Transfer (for enterprise clients)
5.3 Payment Confirmation
Upon successful payment, you will receive a confirmation email with your order details and invoice. Please retain this for your records.
5.4 Failed Transactions
In case of payment failure, if any amount has been debited from your account, it will be automatically refunded within 5-7 business days as per RBI guidelines.
6. Intellectual Property Rights
6.1 Our Intellectual Property
The Platform and its original content, features, and functionality are and will remain the exclusive property of FILLS AI CONSULTANCY. Our trademarks, trade dress, and service marks may not be used without our prior written consent.
6.2 Client Deliverables
Unless otherwise agreed in writing, intellectual property rights for custom work developed specifically for a client will be transferred upon full payment as per the terms of the service agreement.
6.3 License to Use
We may retain the right to use general methodologies, techniques, and know-how developed during the course of providing services, provided such use does not include your confidential information.
7. User Responsibilities & Prohibited Activities
By using our Platform, you agree NOT to:
- Use the Platform for any unlawful purpose or in violation of any applicable laws
- Attempt to gain unauthorized access to any portion of the Platform or any systems connected to it
- Interfere with or disrupt the integrity or performance of the Platform
- Upload or transmit viruses, malware, or other malicious code
- Impersonate any person or entity or misrepresent your affiliation
- Collect or harvest any information from the Platform without authorization
- Use our Services to develop competing products or services
- Reverse engineer, decompile, or disassemble any part of our Platform
- Resell or redistribute our Services without written permission
8. Refund and Cancellation Policy
Our complete Refund and Cancellation Policy is available at: https://www.fills.ai/refund-policy
Key points include:
- Cancellation requests must be made within 7 days of placing the order
- Refunds for eligible requests will be processed within 7 business days
- Refunds will be credited to the original payment method
- Completed services and custom development work are non-refundable
- Transaction fees and processing charges are non-refundable
9. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
- The Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or other intangible losses.
- Our total liability shall not exceed the amount paid by you for the Services in the 12 months preceding the claim.
- We do not warrant that the Service will be uninterrupted, timely, secure, or error-free.
- We are not responsible for any third-party content or services accessed through our Platform.
10. Indemnification
You agree to indemnify, defend, and hold harmless FILLS AI CONSULTANCY, its officers, directors, employees, agents, and affiliates from and against any claims, damages, obligations, losses, liabilities, costs, and expenses arising from:
- Your use of and access to the Service
- Your violation of any term of these Terms
- Your violation of any third-party rights, including intellectual property rights
- Any claim that your use of the Service caused damage to a third party
11. Confidentiality
Both parties agree to maintain the confidentiality of any proprietary or confidential information shared during the course of our business relationship. This obligation shall survive the termination of these Terms.
12. Force Majeure
Neither party shall be liable for any failure or delay in performing their obligations where such failure or delay results from events beyond the reasonable control of that party, including but not limited to acts of God, natural disasters, war, terrorism, pandemic, strikes, government actions, or failure of third-party services.
13. Governing Law & Dispute Resolution
13.1 Governing Law
These Terms shall be governed and construed in accordance with the laws of India, without regard to its conflict of law provisions.
13.2 Jurisdiction
Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts in Telangana, India.
13.3 Dispute Resolution
Before initiating any legal proceedings, the parties agree to attempt to resolve any dispute through good-faith negotiation. If the dispute cannot be resolved within 30 days, either party may pursue legal remedies.
14. Amendments
We reserve the right to modify or replace these Terms at any time at our sole discretion. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms.
15. Severability
If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.
16. Contact Information & Grievance Redressal
For Any Queries or Complaints
Customer Support
Company: FILLS AI CONSULTANCY
Email: nithin@fills.ai
Address: Narsapur, Medak, Telangana - 502306, India
Website: https://www.fills.ai
Grievance Officer
Name: Nithin Manupati
Designation: Grievance Officer
Email: grievanceofficer@fills.ai
Response Time: Within 48 hours on business days
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM IST
17. Related Policies
Please also review our other policies which govern your use of our Services:
- Privacy Policy - How we collect, use, and protect your data
- Refund and Cancellation Policy - Terms for refunds and cancellations
- Return Policy - Process for returns and exchanges
- Shipping/Delivery Policy - Service and product delivery terms
Last Updated: December 20, 2024
© 2025 FILLS AI CONSULTANCY. All rights reserved.