Privacy Policy - FILLS AI CONSULTANCY

Data Controller Information

Legal Entity: FILLS AI CONSULTANCY

Address: Narsapur, Medak, Telangana - 502306, India

1. Introduction

This Privacy Policy describes how FILLS AI CONSULTANCY ("we", "us", "our", "Company") collects, uses, shares, protects, and otherwise processes your personal information/data through our website https://www.fills.ai (hereinafter referred to as "Platform").

This Privacy Policy is published in compliance with:

Section 43A of the Information Technology Act, 2000
Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
Applicable data protection regulations in India

Please note that we primarily offer services within India, and your personal data will be stored and processed in India in accordance with applicable laws.

BY VISITING THIS PLATFORM, PROVIDING YOUR INFORMATION, OR AVAILING ANY SERVICES, YOU EXPRESSLY AGREE TO BE BOUND BY THIS PRIVACY POLICY AND CONSENT TO OUR COLLECTION, USE, AND DISCLOSURE OF YOUR INFORMATION AS DESCRIBED HEREIN.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information when you use our Platform:

Full Name
Email Address
Phone Number
Billing and Shipping Address
Company/Organization Name
Job Title/Designation

2.2 Payment Information

For processing transactions, we collect:

Payment method details (processed securely through PhonePe Payment Gateway)
Billing address
Transaction history
Invoice details

Note: We do not store your complete credit/debit card numbers, CVV, or bank account details. All payment data is processed directly by PhonePe Payment Gateway in compliance with PCI-DSS standards.

2.3 Technical Information

We automatically collect:

IP Address
Browser Type and Version
Device Information
Operating System
Pages Visited and Time Spent
Referral Source
Cookies and Similar Technologies

2.4 Communication Data

Information from your communications with us:

Emails and support tickets
Feedback and reviews
Chat transcripts
Survey responses

3. How We Use Your Information

We use your personal information for the following purposes:

•
Service Delivery: To provide, maintain, and improve our AI consulting and development services
•
Payment Processing: To process payments securely through PhonePe Payment Gateway and manage transactions
•
Communication: To respond to inquiries, send service updates, invoices, and support notifications
•
Marketing: To send promotional communications (with your consent) about new services, offers, and updates
•
Analytics: To analyze usage patterns, improve user experience, and enhance our Platform
•
Security: To detect, prevent, and address fraud, security issues, and technical problems
•
Legal Compliance: To comply with applicable laws, regulations, and legal processes

4. Sharing of Information

We may share your personal information with the following categories of third parties:

4.1 Payment Processors

We share transaction details with PhonePe Payment Gateway to process your payments securely. PhonePe processes your payment information in accordance with RBI regulations and PCI-DSS compliance standards. Their privacy policy can be found at: https://www.phonepe.com/privacy-policy

4.2 Service Providers

Third-party vendors who assist us in operating our Platform, including:

Cloud hosting providers
Email service providers
Analytics providers
Customer support tools

4.3 Business Partners

Trusted partners with whom we collaborate to provide services, subject to confidentiality agreements.

4.4 Legal Authorities

We may disclose your information to government agencies, law enforcement, or other parties when:

Required by law or legal process
To protect our rights, property, or safety
To prevent fraud or other illegal activities
In response to lawful requests by public authorities

4.5 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement reasonable security practices and procedures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

Encryption: SSL/TLS encryption for data transmission
Access Controls: Restricted access to personal data on a need-to-know basis
Secure Payment Processing: PCI-DSS compliant payment processing through PhonePe
Regular Security Audits: Periodic assessment of our security practices
Data Minimization: We only collect data necessary for our purposes

Important: While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember your preferences and settings
Analyze Platform traffic and usage patterns
Improve our services and user experience
Deliver relevant content and advertisements

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our Platform.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Account Data: Retained for the duration of your account plus 3 years
Transaction Records: Retained for 7 years as per tax and accounting requirements
Communication Records: Retained for 3 years
Analytics Data: Retained in anonymized form

8. Your Rights

Under applicable Indian data protection laws, you have the following rights:

Access

Request access to your personal data held by us

Correction

Request correction of inaccurate or incomplete data

Deletion

Request deletion of your personal data (subject to legal requirements)

Withdraw Consent

Withdraw consent for data processing at any time

To exercise any of these rights, please contact our Grievance Officer using the contact information provided below. We will respond to your request within 30 days.

9. Children's Privacy

Our Platform is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. Third-Party Links

Our Platform may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our Platform after such changes constitutes your acceptance of the revised policy.

12. Grievance Redressal

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data practices, please contact us:

General Inquiries

Company: FILLS AI CONSULTANCY

Email: nithin@fills.ai

Address: Narsapur, Medak, Telangana - 502306, India

Website: https://www.fills.ai

Grievance Officer

Name: Nithin Manupati

Designation: Grievance Officer

Email: grievanceofficer@fills.ai

Response Time: Within 48 hours on business days

For Consent Withdrawal: Please email us with the subject line "Withdrawal of Consent for Processing Personal Data" to withdraw any previously given consent.

Business Hours: Monday - Friday, 9:00 AM - 6:00 PM IST

Last Updated: December 20, 2024