Return Policy - FILLS AI CONSULTANCY

Merchant Information

Legal Entity: FILLS AI CONSULTANCY

Website: https://www.fills.ai

Email: nithin@fills.ai

Address: Narsapur, Medak, Telangana - 502306, India

Digital Services Business

FILLS AI CONSULTANCY provides 100% digital services only:

Software Consulting (remote advisory services)
SaaS Development (cloud-based software)
Healthcare AI Agents (digital deployment)

No physical products are sold. This policy addresses service adjustments and project remediation only.

1. Return/Exchange Window

We offer returns or exchanges within 7 days from the date of purchase/delivery, subject to the conditions outlined in this policy.

Return Timeline Summary

Return Window: 7 days from date of purchase/delivery
Request Review: 2-3 business days
Exchange Processing: 5-7 business days after approval
Refund Processing: As per our Refund Policy

2. Eligibility for Returns/Exchanges

2.1 Eligible for Service Remediation/Exchange

Service Errors: Services that were not delivered as per the agreed specifications
Technical Issues: Service delivery prevented due to technical issues on our end
Duplicate Purchases: Accidental duplicate orders (before service delivery)
Service Quality Issues: Deliverables that don't meet the agreed quality standards

2.2 NOT Eligible for Return/Exchange

Completed Services: AI consulting services that have been delivered
Downloaded/Accessed Digital Products: Software, reports, or documentation that have been downloaded or accessed
Custom Development: Bespoke AI solutions developed as per your specifications
Training Sessions: Completed workshops, training, or consultation calls
API/License Keys: Products where API keys or license keys have been issued and activated
Third-Party Products: Products purchased from third-party vendors through our platform
Promotional Items: Products purchased under special promotions or clearance sales (unless defective)
Items Past Return Window: Any product or service where the 7-day return window has expired

3. Conditions for Service Remediation

For eligible service remediation requests:

Timely Reporting: Issues must be reported within 7 days of service delivery
Proof of Purchase: You must have the original invoice or order confirmation
Specific Issues: Clearly document the issues or discrepancies
Good Faith: Requests made in good faith for legitimate service quality concerns

4. How to Initiate a Return/Exchange

Step-by-Step Process

Contact Us: Email nithin@fills.ai with subject line "Return/Exchange Request - [Order ID]"
Provide Details:
- Order ID/Transaction ID
- Registered email address
- Service name and delivery date
- Specific concerns or issues encountered
- Documentation or evidence of service quality issues
- Preferred resolution (service correction or refund)
Await Review: Our team will review your request within 2-3 business days
Quality Assessment: We will review the service delivery against agreed specifications
Resolution: After verification, we will process your service correction or refund as appropriate

5. Service Remediation Process

5.1 For Service Quality Issues

If services do not meet agreed specifications:

Report within 7 days of service delivery with specific concerns
We will review and offer remediation, re-delivery, or credit as appropriate
Resolution timeline will be communicated based on the complexity of the issue
No additional charges for service correction when the issue is on our end

5.2 Service Upgrades

You may upgrade to a higher service tier at any time. The price difference will be calculated based on the remaining service period or unused credits.

6. Quality Review Process

Upon receiving a service remediation request, our quality assurance team will:

Review the service delivery and reported issues
Confirm eligibility based on service agreement terms
Document findings and proposed resolution
Notify you of the outcome within 2-3 business days

7. Refund After Service Remediation

If you are eligible for a refund after service review:

Refunds are processed within 5-7 business days after completing our review
Refunds are credited to the original payment method via PhonePe Payment Gateway
Please refer to our Refund Policy for complete details

9. Late or Missing Exchanges

If you haven't received your exchange/refund within the expected timeframe:

Check your email (including spam folder) for our communications
Verify the return tracking shows delivery to our address
For refunds, check with your bank or card issuer (processing may take additional time)
Contact us at nithin@fills.ai with your return tracking number

10. Contact Information

For Return/Exchange Requests

Customer Support

Company: FILLS AI CONSULTANCY

Email: nithin@fills.ai

Address: Narsapur, Medak, Telangana - 502306, India

Website: https://www.fills.ai

Grievance Officer

Name: Nithin Manupati

Designation: Grievance Officer

Email: grievanceofficer@fills.ai

Response Time: Within 48 hours on business days

Business Hours: Monday - Friday, 9:00 AM - 6:00 PM IST

11. Related Policies

Please also review our other policies:

Last Updated: December 20, 2024