Shipping and Delivery Policy - FILLS AI CONSULTANCY

Merchant Information

Legal Entity: FILLS AI CONSULTANCY

Website: https://www.fills.ai

Email: nithin@fills.ai

Address: Narsapur, Medak, Telangana - 502306, India

Digital Delivery Only - No Physical Shipping

FILLS AI CONSULTANCY is a digital services company. We do not ship physical products.

Our Services Are Delivered Digitally:

Software Consulting: Via video calls, online meetings
SaaS Development: Deployed to cloud platforms (AWS, Azure, Vercel)
Healthcare AI Agents: API integration and cloud deployment

No courier services, no postal delivery, no physical shipments. This policy explains our digital service delivery process.

1. Types of Delivery

1.1 Digital/Electronic Delivery (Primary)

Most of our products and services are delivered electronically:

AI Consulting Services: Delivered via video calls, reports, and documentation
Software & Applications: Delivered via download links or cloud deployment
API Access: Credentials provided via secure email
Reports & Documentation: Delivered via email or cloud storage
Training Materials: Accessible via our learning platform or email
Custom Development: Deployed to client infrastructure or provided via repository access

2. Digital Delivery Timeline

Service/Product Type	Delivery Timeline	Delivery Method
API Access Keys	Immediate	Email / Dashboard
Digital Products (Software, Reports)	24-48 hours	Download Link via Email
Consulting Session Booking	Scheduled within 2-3 business days	Calendar Invite
Project Kickoff	3-5 business days after payment	Project Onboarding Call
Training/Course Access	24 hours	Learning Platform Access
Custom Development (Milestones)	As per project timeline	Git Repository / Deployment

3. Service Delivery Tracking

Digital Service Delivery:

Order confirmation email immediately after purchase
Service initiation notification within 24-48 hours
Delivery notification email with access details/download links
Track project progress through your client dashboard (for ongoing services)
Email updates at key milestones

4. Service Delivery Issues

4.1 Digital Delivery Issues

If you don't receive service access or delivery confirmation:

Check your spam/junk email folder
Verify the email address used during purchase
Contact us at nithin@fills.ai
We will resend access details or reschedule service delivery within 24 hours

4.2 Service Delays

Service delays may occur due to:

High volume of client requests
Technical platform issues
Public holidays
Resource availability constraints

We will notify you of any significant delays and provide updated service delivery timelines.

5. Service Availability

🌐

Digital Services (Primary)

Available globally - We serve clients worldwide for all our software consulting, SaaS development, and AI agent services delivered remotely via cloud platforms and video conferencing.

📍

On-Site Consulting (Optional)

Available in Telangana and surrounding regions. Travel charges may apply for distant locations. All on-site consulting can also be provided remotely if preferred.

6. Order Confirmation

After a successful purchase, you will receive:

Order Confirmation Email: With order ID, items purchased, and payment details
Invoice: GST-compliant tax invoice for your records
Delivery Timeline: Expected delivery/access date
Access Instructions: How to access your digital products or services

Please save these emails for your records. Contact us if you don't receive confirmation within 24 hours of payment.

7. Payment and Service Delivery

Payment Gateway

All payments are processed securely through PhonePe Payment Gateway. Delivery of products/services will commence only after successful payment confirmation.

Consulting services: Scheduled after payment confirmation
SaaS development: Project kickoff within 3-5 business days
AI agent deployment: Initiated immediately after requirements gathering

8. Contact Information

For Service Delivery Queries

Customer Support

Company: FILLS AI CONSULTANCY

Email: nithin@fills.ai

Address: Narsapur, Medak, Telangana - 502306, India

Website: https://www.fills.ai

Grievance Officer

Name: Nithin Manupati

Designation: Grievance Officer

Email: grievanceofficer@fills.ai

Response Time: Within 48 hours on business days

Business Hours: Monday - Friday, 9:00 AM - 6:00 PM IST

9. Related Policies

Please also review our other policies:

Last Updated: December 20, 2024